Privacy & Terms

Introduction

Welcome to Fuel AI. We respect your privacy and are committed to being transparent about how we collect, use, and protect your information. By providing your contact information or using our website, you agree to this Privacy & Terms policy.

1. Information We Collect

We collect information to provide you with our services and keep you informed about our offerings:

• Contact Information: Name, email address, phone number, and company details when you submit a contact form, request a quote, or sign up for our mailing list.
• Website Usage: IP address, browser type, pages visited, and time spent on our website via cookies and analytics.
• Communications: Records of email communications we send you and any replies you provide.

2. How We Use Your Information

Your information is used for:

• Responding to your enquiries and requests
• Sending marketing emails, newsletters, and service updates
• Improving our website and services
• Following up on your interest in our services
• Complying with applicable laws

3. Email Marketing & CAN-SPAM Compliance

We comply with CAN-SPAM regulations and international anti-spam laws. When we send you marketing emails:

• We clearly identify ourselves and provide our contact information
• We provide clear instructions for how to unsubscribe
• We respect unsubscribe requests promptly, within 10 business days
• We do not send misleading subject lines or hide our identity

4. Data Sharing

We do not sell or share your contact information with third parties for their marketing purposes. We may use email service providers or analytics tools to manage communications and track website performance. These services are bound by confidentiality agreements.

5. Data Security

We take reasonable measures to protect your information from unauthorised access, alteration, and disclosure. However, no online transmission is completely secure. By providing your information, you acknowledge this inherent risk.

6. Your Rights

You have the right to:

• Access and review the information we hold about you
• Request corrections to inaccurate information
• Unsubscribe from marketing emails at any time
• Request deletion of your information, subject to legal retention requirements

To exercise these rights, contact us at the email address below.

7. Cookies

Our website may use cookies to track your browsing and improve user experience. You can disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect information from children.

10. Policy Updates

We may update this policy from time to time. We will post updates on our website and indicate the last updated date. Continued use of our services indicates your acceptance of the updated policy.

11. Disclaimer

Our website and services are provided "as is" without warranties of any kind. We do not guarantee specific results from our services.

To the extent permitted by law, we are not liable for indirect or consequential damages resulting from your use of our website or services.

12. Acceptable Use

When using our website, you agree not to:

• Provide false or misleading information
• Use the site for illegal or fraudulent purposes
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the operation of our website

13. Contact Us

If you have questions about this Privacy & Terms policy or wish to exercise your rights, please contact us:

Email: hello@fuelai.co.nz
Phone: +64 21 383564
Website: www.fuelai.co.nz

By providing your contact information, you acknowledge that you have read and agree to this Privacy & Terms policy.